Support and tutorials

Having issues or need a little guidance?

IamHosted are experts in remote management so if you have an issue you can email, call or post your problem on our forum and our team will ascertain the problem, and solve it remotely, either by advising the solution, or logging in and correcting the problem.
You might also find what you are looking for within our FAQs section.

MYOB Support

To access our platform you will need to have Remote Desktop installed on your machine. Remote Desktop is a freely available application that's pre-installed on most Windows machines. It is also available for download for the Mac OSX systems.

Once you have access to the Remote Desktop client, you can follow our access instructions, found here.

The remote desktop link (for Windows users) can be downloaded and saved from here.

How do I change my password?

You can change your IAMHOSTED access password at any point by following these steps.

1. Login into the IAMHOSTED platform as normal;
2. Click on "Start" > "Settings" > "Windows Security"
3. Click on the "Change Password" button.
4. Now, enter your old password, then your new password twice in the respective fields.
5. Finally, click "OK"

The password for your user should now be changed. Keep a note of it for use in future sessions!

I am a new user and my printers are not displaying?

The IAMHOSTED platform should automatically display your local printers when you are logged into the service. If they do not appear after you have been setup, one reason is that your printer settings need to be updated on your local machine. (In most instances this will affect users with a Multi-function printer).

To check if this update may apply to you, click this link to check and apply the update (as required).

My printers have disappeared during my session?

The IAMHOSTED platform automatically displays your local printers when you are logged into the service. If they do drop out, it most likely means your session has disconnected at some point (through a network drop-out etc) and your printers need to be re-connected. To do this you will need to log out of the platform and completely log back in.

To log out completely, a user should close MYOB (via File --> Exit) and then close the IAMHOSTED session, via "Start" and then "Log Off".

Once this has been done, you can log back into IAMHOSTED as normal.

I am receiving a Printer Error #5

MYOB is advising that no printer drivers are available to it use. This often means that your local Printers have been disconnected from your session. Your printers need to be re-connected. To do this you will need to log out of the platform and completely log back in.

To log out completely, a user should close MYOB (via File --> Exit) and then close the IAMHOSTED session, via "Start" and then "Log Off".

Once this has been done, you can log back into IAMHOSTED as normal.

How is the best way to log out of IAMHOSTED?

There are in fact two ways of "logging out" as such in IAMHOSTED.

One disconnects your session (but leaves any applications and company files open - If you do not close out of MYOB etc). This way, is closed via the the 'X' at the top of the screen (in the yellow or blue bar).

The second option and the preferred option will log you out completely and in turn close any applications and files that you yourself have not closed down in your session. To log out completely, a user should close MYOB (via "File" --> "Exit") and then close the IAMHOSTED session, via "Start" and then "Log Off".

I don't have my shortcut with me, how do I access the platform?

If you are accessing the platform through a public machine, you can use this link.. If you are accessing the platform from a trusted machine you can the remote desktop link (for Windows users) can be downloaded and saved from here.

Do you provide support for AccountRight 2011 - 2013?

Yes, we most certainly do. Please contact us for further information on hosting the latest versions of MYOB! And remember that your data is stored by us in Australia!